Shipping policy

Last updated: September 16, 2026

1. Shipping Area

We currently ship within the United States only. We do not offer international shipping at this time.

2. Where We Ship From

Orders ship from within the United States. Because we ship domestically only, there are no customs delays or import fees on any order.

3. Order Processing Time

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email once your order is placed and a shipping confirmation with tracking information once it ships.

4. Packaging & Safe Delivery

Every bike is carefully boxed and secured before it leaves our hands, using manufacturer-standard packaging designed to protect the frame, wheels, and components in transit. Bikes typically ship via freight or large-parcel carrier depending on size. If a box arrives visibly damaged, note it with the carrier at delivery and contact us right away — see Section 8 below.

5. Shipping Options & Delivery Time

At checkout, choose from:

Standard Shipping — arrives in 3–5 business days once shipped
Express Shipping — arrives in 1–2 business days once shipped

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or high-demand periods.

6. Order Tracking

You'll receive tracking information by email as soon as your order ships. If you haven't received tracking within 3 business days of placing your order, contact us and we'll look into it.

7. Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error after placing your order, contact us immediately — we can update it only if the order hasn't yet shipped.

8. Lost or Delayed Shipments

If your order is delayed, appears lost in transit, or the tracking information hasn't updated in several days, contact us and we'll coordinate directly with the carrier to locate it or resolve the issue.