Refund policy

Last updated: September 16, 2026

1. 30-Day Return Window

You may return most bikes and parts within 30 days of the delivery date for a full refund. To qualify, the item must be:

Unused and unassembled
In its original packaging, with all included parts, hardware, and accessories
Free of damage not caused by a manufacturing defect

If your bike has already been assembled, contact us before starting a return — it may still qualify for a partial refund at our discretion, depending on its condition.

2. Non-Returnable Situations

Custom-built bikes, special orders, and bikes that have been ridden, assembled, or show signs of use may not be eligible for a full refund. We evaluate these on a case-by-case basis, so please contact us before returning a used or assembled item.

3. Return Shipping

Contact us before returning any bike — due to the size and value of bikes, returns must be scheduled with the correct freight or parcel carrier to avoid damage or loss in transit. We'll provide instructions specific to your item.

4. How to Start a Return

Email support@epicpro.shop or call 806-544-2923 with your order number and the reason for return. We'll provide return instructions and next steps. Please don't ship a return without contacting us first.

5. Inspection and Approval

Once we receive your returned item, we inspect it to confirm it meets the conditions above. We'll notify you by email once the inspection is complete and your refund has been approved.

6. Refund Processing Time

Approved refunds are issued to your original payment method within 5–10 business days of the returned item arriving. Your bank or card issuer may take additional time to post the refund to your account once it is issued.

7. Damaged or Incorrect Items

If your bike arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the damage or issue. We will send a replacement or issue a full refund at no cost to you. This is handled separately from the standard return process above and does not count against your 30-day return window.

8. Exchanges

We do not process direct exchanges. If you would like a different model or size, return your original item under this policy and place a new order for the item you want.