At a glance
- Shipping area48 states + DC
- CostFree on every order
- Transit time3-7 business days
- TrackingIncluded on every order
Last updated: October 6, 2026
This policy explains where, how, and when we ship, and what to expect when your order arrives.
1. Shipping Area
We currently ship to the 48 contiguous United States and Washington, DC only. We do not offer international shipping, and we do not ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), or military APO/FPO addresses.
Because bikes ship as large freight items, we also cannot deliver to PO boxes — a physical street address in the 48 contiguous states or Washington, DC is required at checkout. If your address is outside our shipping area, checkout will not offer a shipping option.
2. Shipping Cost
Shipping is free on all orders to the 48 contiguous states and Washington, DC. There are no hidden freight surcharges at checkout.
3. Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive an order confirmation email at checkout and a shipping confirmation with tracking as soon as your order leaves our warehouse.
4. Transit Time and Carriers
Bikes ship via freight or oversized parcel carriers; most deliveries arrive within 3–7 business days after dispatch, depending on your location. Smaller parts and accessories may ship by standard parcel services. Delivery dates are estimates, not guarantees — weather, carrier capacity, and peak seasons can cause delays.
5. Receiving Your Delivery
Bikes are valuable freight shipments, so please:
- Inspect the box for visible damage before signing the delivery receipt
- Note any damage on the carrier’s receipt before the driver leaves
- Keep all packaging until you have fully inspected and assembled the bike
If anything arrives damaged, contact us within 48 hours with photos (see our Refund Policy). Signing a clean receipt for visibly damaged freight can limit the carrier’s liability, so this step protects you.
6. Assembly
Bikes ship partially assembled in the manufacturer’s packaging. Final assembly (typically the front wheel, handlebars, pedals, and seatpost) should be completed by a qualified bike mechanic. Damage caused by improper assembly is not covered by warranty or our return policy.
7. Order Tracking
Every shipment includes tracking. Use the Track Your Order page on the Site, or the link in your shipping confirmation email. If tracking shows no movement for more than 5 business days, contact us and we will investigate with the carrier.
8. Lost or Stolen Shipments
If tracking shows “delivered” but you have not received your order, contact us within 5 business days. We will open a claim with the carrier and work with you on a replacement or refund. We recommend shipping to an address where someone is available to receive the delivery.
9. Questions
Email support@epicpro.shop or call 806-544-2923 (Monday–Friday, 9 AM–5 PM CT).