At a glance
- We collectOrder & contact details
- We neverSell your data
- PaymentsPCI-DSS processor
- Your rightsAccess, correct, delete
Last updated: October 6, 2026
Epicpro (“we,” “us,” or “our”) operates epicpro.shop (the “Site”), an online retailer of bicycles and cycling equipment. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it. By using the Site, you agree to the practices described here.
1. Information We Collect
- Contact information — your name, billing and shipping addresses, email address, and phone number.
- Order information — products purchased, order values, and order history.
- Payment information — payment details are entered directly into our payment processor’s secure system. We never see or store your full card number.
- Device and usage information — IP address, browser type, pages visited, and browsing behavior, collected through cookies and similar technologies (see our Cookie Policy).
- Communications — anything you send us through the Contact page, by email, or by phone.
2. How We Use Your Information
- To process, fulfill, and deliver your orders, and to handle returns and warranty claims
- To communicate with you about your orders, account, or inquiries
- To send marketing communications, where you have opted in (you may unsubscribe at any time)
- To improve the Site, prevent fraud, and maintain security
- To comply with legal and tax obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We share it only with:
- Service providers — payment processors, freight and parcel carriers, and IT/email providers, solely as needed to operate our business
- Legal authorities — when required by law, regulation, or legal process, or to protect our rights and the safety of others
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity
4. Cookies and Tracking
We use essential cookies for cart and checkout functionality, and analytics cookies to understand how the Site is used. For full details and how to manage cookies, please see our Cookie Policy.
5. Data Retention
We keep order records as long as required for tax, accounting, and warranty purposes. Other personal information is retained only as long as needed for the purposes described in this policy, after which it is deleted or anonymized.
6. Security
We use industry-standard safeguards, including TLS encryption for all data in transit and PCI-DSS-compliant payment processing. No method of transmission or storage is 100% secure, but we work to protect your information to a commercially reasonable standard.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. Depending on your state of residence (for example California, Texas, Virginia, or Colorado), you may have additional statutory rights regarding your personal data, including the right to opt out of targeted advertising. We honor all applicable rights and will not discriminate against you for exercising them.
8. Children’s Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
9. Third-Party Links
The Site may link to third-party websites (for example, manufacturer sites). We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.
11. Contact Us
Questions about this policy or your data? Email support@epicpro.shop or call 806-544-2923 (Monday–Friday, 9 AM–5 PM CT).