At a glance
- Return window30 days from delivery
- ConditionUnused, original packaging
- Start a returnEmail or call for an RMA
- Refund timingUp to 10 business days
Last updated: October 6, 2026
We want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work at Epicpro.
1. 30-Day Return Window
You may return most bikes, parts, and accessories within 30 days of the delivery date for a full refund. To qualify, the item must be:
- Unused and unassembled
- In its original packaging, with all included parts, hardware, manuals, and accessories
- Free of damage not caused by a manufacturing defect
If your bike has already been assembled, contact us before starting a return — it may still qualify for a partial refund at our discretion, depending on its condition.
2. Non-Returnable Items and Situations
- Custom-built bikes and special-order items
- Bikes that have been ridden or show signs of use (evaluated case by case)
- Items without original packaging or missing components
- Gift cards and final-sale items, where marked
3. How to Start a Return
- Email support@epicpro.shop or call 806-544-2923 with your order number and the reason for the return.
- We will issue a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship anything back before receiving an RMA — unauthorized returns may be refused.
- Pack the item securely in its original packaging and ship it to the address provided with your RMA.
4. Return Shipping Costs
Unless the return is due to our error or a defect, the customer is responsible for return shipping costs. Because bikes ship as oversized freight, return freight charges may be deducted from your refund. Original outbound shipping charges (where paid) are non-refundable once the order has shipped.
5. Refund Processing
Once your return arrives, we inspect it within 3 business days. Approved refunds are issued to your original payment method; please allow up to 10 business days for the credit to appear, depending on your bank or card issuer. If a return does not meet the conditions above, we will contact you to discuss a partial refund or return of the item at your expense.
6. Damaged, Defective, or Incorrect Items
Please inspect your delivery immediately upon arrival, before signing the freight receipt if possible. If your order arrives damaged, defective, or incorrect:
- Note any visible damage on the carrier’s delivery receipt
- Contact us within 48 hours of delivery with photos of the damage and packaging
We will arrange a replacement, repair, or full refund — including all shipping costs — for verified damage or defects. Damage reported after 48 hours may need to be handled as a warranty claim instead.
7. Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order. Contact us and we will help you through the process.
8. Questions
Email support@epicpro.shop or call 806-544-2923 (Monday–Friday, 9 AM–5 PM CT).